Terms & Conditions Scrplay VIP – A Complete Guide for All Malaysian Players

These terms and conditions constitute a legally binding agreement between you ("Player" or "Member") and Scrplay VIP ("Platform", "We"). By accessing, using, or registering an account on our platform, you confirm that you have read, understood, and agreed to be bound by all terms set out in this document.

These terms take full effect from the date of your account registration and remain in force for as long as your account is active. Scrplay VIP reserves the right to amend, add to, or remove any part of these terms at any time by providing reasonable notice to members.

If you are registering on behalf of a company or other organization, you confirm that you have the authority to bind that entity to these terms. However, corporate accounts require special approval from the Scrplay VIP management team.

To register and use our services Scrplay VIP, you must satisfy all of the following eligibility requirements without exception:

• Aged 21 years of age or older on the date of registration
• Is a legally competent individual capable of entering into a binding agreement
• Not currently on an active self-exclusion list on any gambling platform
• Acting on your own behalf and not as an agent or representative of any other party
• Not depositing money obtained through illegal or unlawful means
• Not acting under duress or coercion when registering or placing bets

Scrplay VIP reserves the right to request age verification at any time. Members who fail to submit the required verification documents within 72 hours will have their account suspended until verification is complete. If it is established that a member does not meet the eligibility requirements above, the account will be closed and any remaining balance (after deducting winnings derived from bonuses) will be refunded.

Each individual may only hold one (1) account at Scrplay VIP at any time. Registering multiple accounts using the same name, phone number, email address, bank or card details, or IP address is strictly prohibited and constitutes a serious breach of these terms.

You are solely responsible for:

• Ensuring that all information you provide during registration is accurate, current, and truthful
• Keeping your account password confidential and not sharing your login credentials with anyone
• Notifying our support team immediately if you suspect your account has been accessed without authorisation
• Keeping your personal information up to date whenever changes occur, especially your phone number and bank details

Scrplay VIP will not be held liable for any losses arising from unauthorized use of your account if such access occurred due to your own negligence in safeguarding your login credentials.

All deposits into the account Scrplay VIP must be made using approved payment methods. We only accept valid Malaysian payment methods and do not accept any foreign or unrecognized payment methods.

Accepted deposit methods at Scrplay VIP:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (including interbank transfers)
• FPX — Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Public Bank, and other supported banks
• Boost
• ShopeePay

The applicable deposit limits are as follows: minimum RM 30 per transaction. The maximum daily deposit limit depends on your VIP tier — Standard members RM 5,000 per day, Gold members RM 20,000, Platinum RM 50,000, Diamond unlimited. All deposits are final and cannot be reversed once credited to your game balance.

You may only deposit funds that you legally own. Depositing money obtained through fraud, theft, or any other illegal activity is a serious violation and will be reported to the relevant authorities.

Member Scrplay VIP may submit a withdrawal request at any time, provided the following conditions are met: your real money balance (excluding bonus credits) is sufficient, your identity has been verified, and there are no active security investigations on your account.

Withdrawal limits and processing times by VIP tier:

• Standard Member: Min. RM 50, Max. RM 10,000 per day — processed within 1 hour
• Bronze Members: Min. RM 50, Max. RM 30,000 per day — processed within 45 minutes
• Silver Member: Min. RM 50, Max. RM 80,000 per day — processed within 30 minutes
• Gold Member: Min. RM 50, Max. RM 200,000 per day — processed within 15 minutes
• Platinum & Diamond Members: Min. RM 50, Max. RM 500,000 per day — processed instantly

Withdrawals will be credited to the same payment method used for the deposit, or to a Malaysian bank account that has been registered and verified under your name. Scrplay VIP does not process withdrawals to third-party accounts under any circumstances.

For anti-money laundering purposes, we reserve the right to request identity verification documents before processing large withdrawals. This is a standard compliance procedure and does not indicate that your account is under investigation.

Scrplay VIP offers a variety of bonuses and promotions to our members from time to time. All bonuses are subject to wagering requirements, which are clearly stated in the terms of each bonus offer. You must read and understand all conditions before accepting any bonus.

General principles that apply to all bonuses at Scrplay VIP:

• The welcome bonus can only be claimed once per new player — one account, one time only
• Wagering requirements are calculated based on the bonus amount received, not the deposit amount
• The timeframe to fulfil wagering requirements is as stated in each promotion's terms — typically between 7 and 30 days
• Winnings from bonuses that have not met the wagering requirements cannot be withdrawn until those requirements are fulfilled
• Unused bonuses will expire automatically after the specified period
• Scrplay VIP reserves the right to void any bonus if there is evidence of misuse or fraud

All games offered at Scrplay VIP — including slots, live casino games (baccarat, blackjack, roulette, sicbo, dragon tiger), football betting (EPL, Malaysia Super League), roulette, and game shows — are governed by the specific rules of the respective game providers, which have been independently audited and certified as fair.

Key rules regarding gameplay:

• All game results are final. No appeals will be entertained on the grounds of luck or personal beliefs about game "patterns"
• If a technical disruption occurs during an active round, the outcome will be determined by our server based on the game state at the time of the disruption — not replayed
• Confirmed bets cannot be cancelled — please check your stake amount before confirming
• Minimum and maximum betting limits vary by game type and VIP tier — please refer to the limits table within each table or game
• Scrplay VIP reserves the right to temporarily suspend any game for maintenance or updates without prior notice

The RTP (Return to Player) rate displayed for each slots game is a value certified by the game provider. This RTP represents a long-term average across millions of spins and does not guarantee winnings in any individual session.

Scrplay VIP is committed to providing a fair gaming environment for all members. The following activities are strictly prohibited and may result in immediate account closure and forfeiture of all balances:

• Using automation software, bots, scripts, or any technological tool to play on your behalf
• Exploiting bugs in the system or games for unfair advantage
• Colluding with other players to manipulate any Live Casino table game
• Using a VPN or proxy to conceal your actual location in order to bypass regional restrictions
• Making deposit and withdrawal transactions with no genuine intent to play (known as "churning")
• Filing unauthorized chargebacks through a payment provider
• Using false information or another person's identity during registration or verification
• Sharing your login credentials or allowing another person to use your account

We operate a sophisticated fraud detection system around the clock, 24 hours a day. Any account suspected of fraudulent activity will be suspended immediately pending investigation. Confirmed cases of fraud will be reported to the relevant authorities.

Scrplay VIP reserves the right to suspend or close any member account without prior notice under the following circumstances:

• Violation of any section of these terms and conditions
• False or fraudulent verification during the KYC (Know Your Customer) process
• Suspected money laundering activity
• Requests from regulatory authorities or governing bodies
• A determination that continuing to provide services to the member in question is no longer appropriate for reasonable cause

You may also close your account at any time by contacting our support team. Any remaining real-money balance (once all applicable conditions have been met) will be returned to you via your registered payment method.

Self-Exclusion: If you feel that gaming is starting to negatively affect your life, you may apply for a temporary self-exclusion (30, 60, or 90 days) or a permanent one from this platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen period. This is a serious commitment that we fully respect.

Your personal information is collected, stored, and used by Scrplay VIP in accordance with our Privacy Policy, which forms part of these terms. By using our platform, you agree to how we handle your data as described in the Privacy Policy.

In short, we are committed to:

• Not selling or renting your personal data to any third party
• Sharing only the data necessary with payment processors for transaction purposes
• Protects all data with end-to-end 256-bit SSL encryption
• Gives you full access to your data upon request
• Permanently deletes your data upon request, subject to legal record-retention obligations

For full details on how we handle your data, please refer to Scrplay VIP Privacy Policy.

All content available on the platform Scrplay VIP — including but not limited to brand names, logos, interface designs, text, images, graphics, audio, video, software code, and databases — are the exclusive property of Scrplay VIP or its licensors.

You are not permitted to:

• Copying, distributing, republishing, or selling any platform content without written authorisation
• Using the Scrplay VIP name, logo, or trademarks without explicit permission
• Creating derivative works based on our platform's content
• Reverse engineering any software or systems on our platform

Non-commercial personal use for reference purposes is permitted, provided that Scrplay VIP is credited as the source.

Scrplay VIP provides its services "as is" and makes no guarantee that the platform will always be free from interruptions, errors, or delays. While we strive to achieve 99.8% uptime, technical disruptions are occasionally unavoidable.

We are not liable for:

• Losses arising from internet service disruptions or technical issues beyond our control
• Game results that have been validly confirmed by our system
• Losses arising from unauthorized use of your account due to your own negligence
• Indirect, special, or consequential losses arising from the use of the platform

Our liability in any given case is limited to the amount you have actually deposited in the 30 days prior to the claim. This disclaimer does not affect any consumer rights that cannot be waived under applicable Malaysian law.

Scrplay VIP takes responsible gaming seriously. We believe gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. We have a zero-tolerance policy towards any neglect of responsible gaming practices.

Responsible gaming tools we provide to all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings
• Session Time Limits: Set reminders or time limits for your gaming sessions
• Loss Limit: Set a maximum loss limit for a defined time period
• Temporary Break: Take a 24-hour, 72-hour, or 7-day break from the platform whenever you need one
• Self-Exclusion: Self-exclude from the platform for a period of 30, 60, or 90 days, or permanently
• Reality Check: Periodic in-session notifications to remind you of the time and amount you have spent

If you or someone you know needs help with a gambling problem, please contact our support team or seek professional assistance. Remember — gambling beyond your means will not solve financial difficulties; it will only make them worse.

If you have any dispute relating to the use of the platform Scrplay VIP, the first step is to contact our support team via live chat or email. We are committed to resolving all valid disputes within 5 business days.

Scrplay VIP's dispute resolution process:

• Step 1: Contact customer support with your dispute details — transaction number, date, amount, and a description of the issue
• Step 2: Our team will review the records and respond within 24 hours
• Step 3: If you remain unsatisfied, you may request that the dispute be escalated to a senior manager within 5 business days
• Step 4: As a last resort, disputes relating to game fairness may be referred to our regulatory body

These terms and conditions are governed by applicable law and recognized by our licensing regulatory body. Any disputes that cannot be resolved internally will be referred to independent arbitration in accordance with the procedures established by the relevant regulatory authority.